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Privacy and security

This website is operated by Royal Collection Trust ('RCT', referred to as 'we', 'us', 'our', etc.). This Privacy Policy outlines the way in which we gather and use information relating to you, the user of the RCT website. By using this website, you consent to the use (including transfer) of information as described below.

Your privacy is extremely important to us. Any personal information we gather from you will be used in accordance with the Data Protection Act 1998 and in accordance with the policy of the Royal Household, and we will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

What information do we collect?

When you use this website, if you wish to use features that require you to register with us, we will ask you to input and will collect personal information from you such as your name, e-mail address, postcode, country and a password ('Personal Information'). We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP addresses, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ('User Information'). We may collect this information even if you do not register with us.

We use first party cookies (cookies that we have set, and which can only be read by our website) to keep track of your current session and to personalise your online experience. We also use third party cookies (cookies that are set by an organisation other than the owner of the website) for the purposes of website measurement and targeted advertising. You can control the use of cookies by adjusting your browser settings, Ads settings, Ad settings for mobile apps, or any other available means. You may experience technical difficulties in using this website if you have disabled cookies. Further information on cookies and the cookies used on our website can be found on our Cookies webpage.

How do we use your information?

We will keep your information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. In particular, we confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Maintaining a record of correspondence;
  • For statistical or survey purposes to improve this website and its services to you and to recognise you when you return to our website;
  • To serve website content and advertisements to you;
  • To administer this website and to notify you about changes to our service;
  • If you consent, to notify you of events, products or special offers that may be of interest to you (see below);
  • For the detection of fraud.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.

You can (subject to payment of an appropriate fee) at any time request a copy of personal information held about you by contacting The Data Protection Administrator, Information Assurance, Buckingham Palace, London SW1A 1AA. In the unlikely event that the operations of RCT are transferred to or integrated with another operation, your details may be disclosed to our advisors and to any transferee of RCT's operations.

Marketing communications

When you create an account you will be given the option to receive information from RCT by post, e-mail or telephone, about products, promotions or special offers that we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, please ensure that you do not tick the Newsletter option as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word 'unsubscribe' in the subject line, by e-mailing us at [email protected] or telephoning us on +44 (0)20 7839 1377 (switchboard) between 09:30 and 17:30. You can also log in to your account on this website and manage your Newsletter subscription by selecting Newsletter Subscription and unticking the relevant newsletter settings.

Your Personal Information will not be disclosed to other businesses or third parties, and we will not release your Personal Information to any company outside Royal Collection Trust for mailing or marketing purposes.

When entering any of our contests or prize draws, you provide your name, e-mail address and mailing address. If you win, we will send the prize to the address entered and notify you by e-mail. When you enter a contest or prize draw, you are also included in our Newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any e-mail received.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this policy should be directed as follows:

Public Relations and Marketing
Royal Collection Trust
York House
St James’s Palace
London SW1A 1BQ
+44 (0)20 7839 1377 (switchboard)
[email protected]

Our main technology partners

We work with the following companies in maintaining and improving our website. They must all satisfy the data-protection requirements.

Deeson Group Ltd
Deeson Group provides build services to RCT and helps us to maintain the software that runs our website. It provides us with reporting statistics, and the software it develops and configures will serve cookies on our behalf to enable any site personalisation and log-in functionality.

Pulsant Ltd
Pulsant Ltd provides hosting services to RCT and help us to maintain the software that runs our website.