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1-Year Pass

Enjoy free re-admission for a year by asking us to treat your ticket purchase as a donation

If you bought your ticket directly from us, it can be converted into a 1-Year Pass, giving 12 months' complimentary admission to the site(s) you have visited.

The pass is valid for a year from the date of your first visit and can be used on any dates the site is open to the general public, subject to availability.

How do I get a 1-Year Pass?

  1. Before you leave the site, please sign and print your name in the spaces provided on the ticket.

  2. Hand the ticket to a member of staff, who will stamp and validate it.

  3. Your ticket has now become a 1-Year Pass!

How do I book a return visit with my 1-Year Pass?

You have two options:

  1. To guarantee your ticket and your entry time slot, you can pre-book by telephoning the Ticket Sales and Information Office on +44 (0)303 123 7334. A transaction fee of £2.00 is payable on all telephone bookings. 
  2. Alternatively you can turn up on the day and show your 1-Year Pass at the ticket counter, plus some proof of signature, such as a passport, driving licence, credit or debit card. You will be given a complimentary ticket for admission on that day - if there are still tickets available and the site has not sold out. Children under the age of 18 are not required to show proof of signature. Be aware that the entry time slot you want might be full and you will need to wait for the next available time slot.

Terms and conditions

  • How do I convert my ticket into a 1-Year Pass?

    Enjoy free re-admission for a year by asking us to treat your ticket purchase as a donation.

    1. Before you leave the site, please sign and print your name in the spaces provided on the ticket.
    2. Hand the ticket to a member of staff, who will stamp and validate it.
    3. Retain your ticket for future visits.
    4. Your ticket will only be accepted for re-admission if it has been stamped and signed on the day of your first visit.

     

  • What should I do to gain complimentary re-admission on subsequent visits?

    We recommend that you pre-book your subsequent visits by telephoning the Ticket Sales and Information Office on +44 (0)303 123 7334. Please note that a transaction fee of £2.00 is payable on all telephone bookings. Pre-booked tickets will not be posted to you in advance, but can be collected from the ticket counter on the day of your visit on production of your signed and stamped 1-Year Pass and proof of signature in order to ensure it is the passholder who is using the tickets.

    If you decide to not pre-book your signed and stamped original ticket (now your 1-Year Pass) must be produced on arrival at the ticket counter to enable you to book an admission ticket. You will also be required to provide proof of signature, such as a passport, driving licence, credit or debit card. You will then be given a complimentary ticket for admission on that day, subject to availability. Children under the age of 18 are not required to show proof of signature. 

  • Are there any dates on which I am unable to use my 1-Year Pass?

    Your pass can only be used on dates that the site is open to the public. As our sites are working Royal residences, there are occasionally changes to the public visitor route or the experience of the site we are able to offer to our visitors. Although your pass is valid for 12 months, we recommend that you can get best value from your 1 Year Pass by visiting again in the same calendar year as your original visit as some of our sites open seasonally, and we cannot always predict the exact dates a season will start and end.

  • I am buying a combined ticket. Does the ticket for each site I visit need to be signed and stamped?

    Yes. In order to gain complimentary re-admission to all of the sites you have visited with a combined ticket, it is necessary to sign the ticket issued to you and to have them stamped before you leave.

  • I am buying the ticket as a gift. Can it still be converted into a 1-Year Pass?

    Yes, but in this case it is the recipient of the ticket who benefits, not the purchaser. The recipient can convert their ticket on their first visit as above.

  • Which tickets cannot be converted into a 1-Year Pass?

    Tickets for Frogmore House, St James's Palace, complimentary tickets, tickets booked with the National Art Pass discount offer and tickets booked through a tour operator or ticket agent cannot be converted into a 1-Year Pass.

  • I am planning to buy several tickets and visit with friends and family. Can we all convert our tickets into 1-Year Passes?

    Yes. If their tickets are eligible for a 1-Year Pass (denoted by the 1 Year Pass symbol), each member of the group should sign the reverse of their ticket on their first visit and have it stamped before they leave the site(s).

  • If I buy a ticket for an Exclusive Evening Tour, British Sign Language Tour or Verbal Description Tour, can I convert it?

    Yes. If you purchase a ticket directly from Royal Collection Trust, you may convert it into a 1-Year Pass, but your Pass is only valid for standard admission to the site, not for a repeat Exclusive Evening, British Sign Language or Verbal Description Tour. Complimentary tickets and tickets booked through a tour operator or ticket agent cannot be converted into a 1-Year Pass.

  • Once I have converted my ticket into a 1-Year Pass, is it valid for complimentary re-admission every day?

    Complimentary re-admission may be unavailable on up to five days each year when the site is open to the public. It is not possible to use your 1-Year Pass when the site is closed. Before planning a visit, please see the Visit section of our website to check if any dates are excluded and to confirm admission details.

  • Can my 1-Year Pass be used by a friend?

    The benefits of the 1-Year Pass are not transferable, and your ticket may not under any circumstances be given to another person or re-sold. Any attempted use of the ticket by another party to gain admission automatically renders the ticket void.

  • Some sites operate timed admission. How will this affect my visit?

    For capacity reasons, timed admission is operated at

    • The Summer Opening of Buckingham Palace
    • The King’s Gallery, London
    • The Royal Mews, Buckingham Palace 
    • Windsor Castle
    • Clarence House

    We cannot therefore guarantee admission. Similarly, if there is availability, we cannot guarantee admission at the time of your choice. We strongly recommend that you book your preferred day and time well in advance by telephoning the Ticket Sales and Information Office (a £2.00 telephone booking transaction fee applies) to avoid disappointment.

  • Will I be guaranteed to see more than one exhibition or Buckingham Palace Summer Opening by using my 1-Year Pass?

    No. As our sites are working Royal residences, there are occasionally changes to the public visitor route or the experience of the site we are able to offer to our visitors. Although your pass is valid for 12 months, we recommend that you can get best value from your 1-Year Pass by visiting again in the same calendar year as your original visit. As some of our sites open seasonally, and we cannot always predict the dates a season will start and end, your pass may not be valid for a free visit the following year.

    Within The King’s Galleries in London and Edinburgh, there are many factors that might determine the length of time an exhibition is open to the public. Therefore you will not always be guaranteed to see more than one exhibition within the validity period of your 1-Year Pass.