D/deaf or hard of hearing access: Windsor Castle

D/deaf and hard of hearing symbol

Induction loops

The ticket sales desks, shop till counters and the audio tour collection point are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian. The tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request.

St George's Chapel

The main parts of St George’s Chapel (the Nave and the Quire) are equipped with an induction loop for use in services.

Multimedia tour transcript

A printed version of the multimedia tour transcript is also available in the above languages.

Guided tours

Guided tours of the precincts are available free of charge and last for 30 minutes. Guides can wear portable induction loops on request. Visitors who would like to use the loop system should contact the Castle in advance, to ensure availability, by e-mailing Helena.Holden@royalcollection.org.uk

BSL tours

BSL Interpreted and Lipspeaking guided tours, on different aspects of the Castle, run on selected dates of the year. For more information contact the Learning Bookings team on +44 (0)303 123 7323, or learning@royalcollection.org.uk. Or see here: www.royalcollection.org.uk/whatson/access-events.

BSL-interpreted and lipspeaking guided tour, Windsor CastleFile group: AccessWindsor CastleBSL

Assistance dogs

Assistance dogs are welcome and water is available on request.


There are four shops at Windsor Castle, they are located in the Courtyard, Middle Ward, Engine Court and Lower Ward. All shops have induction loops at the till counters.

For more information or to feed-back please e-mail specialistsales@royalcollection.org.uk