The Castle is situated at the top of a steep hill.
There are two stepped entrances into the Castle. There are 17 stone steps into Queen Mary's Dolls' House from the North Terrace.
Alternatively there are nine stone steps and then 11 carpeted steps into the main building.
There are 28 steps in the Grand Staircase which leads to the State Apartments.
Alternative ramped access is available by entering the building via the Access Entrance in Engine Court, and lift access is available for access to the State Apartments and Semi-State Rooms. Mobility scooters may be used in the precincts only.
There are three stone steps into St George’s Chapel.
There are 3 stone steps into St George’s Chapel. An alternative entrance without steps is available, please ring the bell at the main chapel entrance. Inside the Chapel there are six sets of steps (minimum one step, maximum three steps) all of which have access ramps.
Most rooms are carpeted with thick pile carpet or polished wooden floors.
The Drawings Gallery and St George's Chapel both have stone floors. In some outside areas the ground is cobbled and uneven. As Windsor Castle is an historic building, the floors may be uneven and visitors should take care.
The Visitor Information leaflet and audio tour transcript are available from the audio tour collection point. Large print labels are available in the Drawings Gallery. Orders of Service, Hymn books and Psalters are available in large print for use in Services in St George’s Chapel. Some Orders of Service are available in Braille.
Tactile boards with materials and fabrics used in the structure and decoration of the Castle are available in the King's Drawing Room, the Guard Chamber, the Grand Reception Room and Lantern Lobby. Please ask a member of staff if you wish to use them.
A complimentary descriptive audio tour is available in English. Non-descriptive multimedia tours are also available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian.
Assistance dogs are welcome and water is available on request.
There are four shops at Windsor Castle, they are located in the Courtyard, Middle Ward, Engine Court and Lower Ward. All shops are on one level and accessible, with stone flooring.
Middle Ward shop is the largest with easy access and plenty of room to manoeuvre.
In St George's Chapel, the Cloister shop is on a level with stone flooring.
Accessible Lavatories are located at the Admission Centre, on the North Terrace and in Engine Court and are locked with a RADAR key. Please ask a warden to unlock them if you do not have your own key.
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