There are 27 steps in the Great Staircase.
The Mary, Queen of Scots’ Chambers are accessed via a steep spiral staircase consisting of 25 steps.
The floors inside the State Apartments are either wooden or carpeted with thick pile carpet.
The floor in the Abbey has gravel chippings. As the Palace is an historic building, the floors may be uneven and visitors should take care.
A complimentary descriptive audio tour is available in English. Non-descriptive are also available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian.
The Visitor Information leaflet and the audio tour transcript are available in large print.
Assistance dogs are welcome and water is available on request. There is a low ceiling on the steep spiral staircase leading to Mary, Queen of Scots’ Chambers. Staff will be happy to accompany blind or partially-sighted visitors.
The shop is located opposite the Café and next to the entrance to The Queen’s Gallery. The shop is on one level with wooden flooring.
Accessible lavatories are located in the Mews Courtyard, opposite the café, and in The Queen’s Gallery.
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