D/deaf or hard of hearing access: the State Rooms, Buckingham Palace

D/deaf and hard of hearing symbol

Induction loops

The ticket sales desks, shop till counters and the multimedia tour collection and return points are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary multimedia tour is available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian. The multimedia tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. A printed version of the multimedia tour transcript is also available in the above languages.

BSL video tours

BSL video tours are available to borrow free of charge. The device can be collected from the multimedia tour distribution area at the start of the visit. If you are visiting on the access route please pre-book a device at the time of booking.

Assistance dogs

Assistance dogs are welcome and water is available on request.

Shop

The shop is at the end of the visitor route, in the garden. There are induction loops at all till counters.

For more information or to feed-back please e-mail specialistsales@royalcollection.org.uk