There are six steps at the Ambassadors' Entrance, the main entrance to the Palace, and 47 steps on the Grand Staircase leading up to the State Rooms – a permanent handrail is available on both sides of the Staircase.
There are 41 steps down on the Ministers' Staircase at the end of the tour – a permanent handrail is available on both sides of the Staircase.
There are ten steps from the West Terrace down into the garden.
Most rooms are carpeted and some have polished wooden floors.
The temporary structures at the Visitor Entrance and in the garden have decking floors, and the garden path is gravel.
As Buckingham Palace is an historic building, the floors may be uneven, and visitors should take care.
A visit to Buckingham Palace lasts approximately 2-3 hours. Seating is available at the Visitor Entrance, in the Ballroom, on the West Terrace and in the garden.
A complimentary descriptive audio tour is available in English. Non-descriptive, multimedia, tours are also available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian.
Transcripts of the multimedia tour and the Visitor Information leaflet are available in large print.
Assistance dogs are welcome, and water is available on request.
The shop is at the end of the visitor route, in the garden. There are ten steps down into the garden. The shop floor is decking.
An alternative shop, with level access and carpet, is located at the end of the Marble Hall.
Accessible lavatories are available inside the Palace at the beginning of the Access Route and at the end of the visit in the garden.
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