D/deaf or hard of hearing access: the Royal Mews, Buckingham Palace

D/deaf and hard of hearing symbol

Induction loops 

The ticket sales desks, shop till counters and the audio tour collection points are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary audio tour is available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian. The audio tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. A printed version of the audio tour transcript is also available in the above languages.

Guided tours

Guided tours of the Royal Mews are available, free of charge, and last for 45 minutes. Guides can wear portable induction loops on request. These can be pre-booked through the Specialist Sales team on (+44) (0)20 7766 7324 or specialistsales@royalcollection.org.uk.

Assistance dogs

Assistance dogs are welcome and water is available on request.

Shops

Visitors exit through the Royal Mews shop. There are induction loops at both till counters.

For more information or to feed-back please e-mail specialistsales@royalcollection.org.uk