Mobility access: Frogmore House

Physical access symbol

Access

There are three steps at the main entrance to Frogmore House, which is accessible via a platform lift. Inside Frogmore House there are 30 steps to access the one room upstairs – the Cross Gallery

There is no wheelchair access to the Cross Gallery, but visitors can see pictures of the room in a display on the ground floor. There are two steps down into the Colonnade – with an alternative route for wheelchair users.

Mobility Aids

The corridors and rooms in Frogmore House are narrow, with some spaces no more than 80 cm in width, so manoeuvring mobility aids can be difficult.

Manual wheelchairs are available to borrow free of charge for the duration of a visit. They must be pre-booked by contacting the Specialist Sales team (+44) (0)20 7766 7324, specialistsales@royalcollection.org.uk. Mobility scooters can be used in the gardens but not the House, becasue of the narrow corridors.

Flooring

As Frogmore House is an historic building, the floors may be uneven, and visitors should take care. Most rooms are carpeted, but some have polished wooden floors.  The garden path is gravelled.

Respite seating

Charity Days and August Open Days:
Bench seating is available at various locations within the gardens. There is additional seating at the refreshment tent, and visitors may bring small portable seats to use in the garden. Seating is available within Frogmore House on request.

Group Guided Tours: August and September:
Seating is available within Frogmore House on request.

Assistance dogs

Assistance dogs are welcome and water is available on request.

Shops

The shop facilities at Frogmore are wheelchair accessible.

Lavatories

Accessible lavatories are available adjacent to the house.

Parking & transport

Charity Days and August Open Days:
Parking is available in the Windsor Home Park. Vehicles approach Frogmore via Park Street in Windsor, which leads onto The Long Walk. Special parking provision is made as close to Frogmore House as possible for visitors with disabilities and a shuttle bus takes visitors from the car park to the Garden Entrance. The house is a 5-10 minute walk from the garden entrance on gravel paths. Coaches can drop off and pick up visitors at the Long Walk Gate and park at the Alma Road Coach Park in Windsor.

Group Guided Tours: August and September:
All group members must arrive together at the house, for security reasons. Group members must all arrive on one coach or minibus, and may not come on foot or by car. Vehicle access to Frogmore House is via the Shaw Farm Gate, located on the A308 Albert Road. On arrival at the gate, the police supervise admission and provide directions to the house. The driver of the vehicle is permitted to drop off the group outside Frogmore House, but will be required to park in a designated parking bay some distance from the house for the duration of the visit. The driver will not be able to join the tour.

Public Transport:
Buses 1, 6, 71, 77 and 582 serve Windsor town centre and are accessible for wheelchair users. The nearest National Rail stations to Frogmore House are Windsor and Eton Central (change at Slough from London Paddington) and Windsor and Eton Riverside (direct service from London Waterloo). Frogmore House is a 20-30 minute walk from Windsor town centre.

For further information please see how to get there.

For more information or to feedback, please e-mail specialistsales@royalcollection.org.uk