Manual wheelchairs are available to borrow free of charge for the duration of a visit. They must be pre-booked by contacting the Specialist Sales team (+44) (0)20 7766 7324. Mobility scooters can be used in the garden, but not inside the Palace. Visitors with a mobility scooter must book a manual wheelchair.
A limited number of rollators (wheeled walkers) are also available for visitors to borrow, please enquire at the time of booking.
There are six steps at the Ambassadors' Entrance, the main entrance to the Palace, and 47 steps on the Grand Staircase leading to the State Rooms.
There are 41 steps on the Ministers' Staircase at the end of the tour.
There are ten steps from the West Terrace down into the garden.
Visitors who require step-free access can enter at the front of the Palace. A golf buggy transports visitors from the front of the Palace to the step-free access. There is a half a mile walk out through the gardens - visitors on the access route can take the golf buggy from the West Terrace to the front of the Palace.
Step-free access must be pre-booked by contacting the Specialist Sales team (+44) (0)20 7766 7324.
A temporary ramp provides step-free access into the building from the Quadrangle.
A permanent hydraulic lift is being installed and should be in place by the end of August 2013.
Most rooms are carpeted and some have polished wooden floors.
The temporary structures on arrival and in the garden have decking flooring and the garden path is gravelled.
As Buckingham Palace is an historic building, the floors may be uneven and visitors should take care.
A visit to Buckingham Palace lasts approximately three hours. Seating is available in several rooms along the visitor route, on the West Terrace and in the garden.
Visitors are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers. Folding stools can be borrowed and are available upon request.
Assistance dogs are welcome, and water is available on request.
The shop is at the end of the visitor route, in the garden. There are ten steps down into the garden. The shop flooring is lino.
An alternative shop, with level access and carpet, is located at the end of the Marble Hall.
Accessible lavatories are available at the start of the Access Route inside the Palace and at the end of the visit in the garden.
Parking is available for disability-parking pass-holders who require step-free access, but must be pre-booked by contacting the Specialist Sales team (+44) (0)20 7766 7324.
The following buses stop near Buckingham Palace and are accessible for wheelchair users: 2, 8, 11, 16, 36, 52, 73, 148, 211, C1 and C10. The nearest London Underground station with wheelchair access is Green Park.
For further information please see how to get there.
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