D/deaf or hard of hearing access: the State Rooms, Buckingham Palace

D/deaf and hard of hearing symbol

Induction loops

The ticket sales desks, shop till counters and the audio tour collection and return points are equipped with induction loops. Hearing aids should be switched to the T position. A complimentary audio tour is available in English, French, German, Spanish, Italian, Japanese, Chinese, Brazilian Portuguese and Russian. The audio tour handsets are T-coil compatible and equipped with volume control. Neck loops are also available on request. A printed version of the audio tour transcript is also available in the above languages.

BSL video tours

BSL video tours are available to borrow free of charge. The device can be collected from the audio tour distribution area at the start of the visit. To avoid disappointment, it is advisable to pre-book.

Assistance dogs

Assistance dogs are welcome and water is available on request.

Shop

The shop is at the end of the visitor route, in the garden. There are induction loops at all till counters.

For more information or to feed-back please e-mail specialistsales@royalcollection.org.uk