Tickets purchased directly from Royal Collection Trust can be converted into a 1-Year Pass, giving 12 months’ complimentary admission to the site(s) you have visited. This pass is valid for a year from the date of your first visit.
1. Before you leave the site, please sign and print your name in the spaces provided on the reverse of your ticket. 2. Hand the ticket to a member of staff, who will stamp and validate it. 3. Retain your ticket for future visits.
Your ticket will only be accepted for re-admission if it has been stamped and signed on the day of your first visit.
Your signed and stamped original ticket (now your 1-Year Pass) must be produced on arrival at the ticket counter to enable you to book an admission ticket. You will also be required to provide proof of signature, such as a passport, driving licence, credit or debit card. You will then be given a complimentary ticket for admission on that day, subject to availability. Children under the age of 18 are not required to show proof of signature.
Alternatively, you may pre-book your subsequent visits by telephoning the Ticket Sales and Information Office, +44 (0)20 7766 7334. Please note that a transaction fee of £2.00 is payable on all telephone bookings. Pre-booked tickets will not be posted to you, but can be collected from the ticket counter on the day of your visit on production of your signed and stamped 1-Year Pass and proof of signature..
Yes. In order to gain complimentary re-admission to all of the sites you have visited with a combined ticket, it is necessary to sign the reverse of each ticket issued to you and to have them stamped before you leave.
Yes. If their tickets are eligible for a 1-Year Pass (denoted by the 1 Year Pass symbol), each member of the group should sign the reverse of their ticket on their first visit and have it stamped before they leave the site(s).
Yes. If you purchase a ticket directly from Royal Collection Trust, you may convert it into a 1-Year Pass, but your Pass is only valid for day admission to the site, not for a repeat Exclusive Evening, British Sign Language or Verbal Description Tour. Complimentary tickets and tickets booked through a tour operator or ticket agent cannot be converted into a 1-Year Pass.
The benefits of the 1-Year Pass are not transferable, and your ticket may not under any circumstances be given to another person or re-sold. Any attempted use of the ticket by another party to gain admission automatically renders the ticket void.
For capacity reasons, timed admission is operated at the Summer Opening of Buckingham Palace, The Queen’s Gallery, Buckingham Palace and at Clarence House. We cannot therefore guarantee admission. Similarly, if there is availability, we cannot guarantee admission at the time of your choice. We strongly recommend that you book your preferred day and time well in advance by telephoning the Ticket Sales and Information Office (a £2.00 transaction fee is payable on all telephone bookings) to avoid disappointment.